Terms and Conditions
DECLARATION OF STATUS & TERMS AND CONDITIONS
GILES INSURANCE CONSULTANTS & INVESTMENTS
Please read these terms and conditions. They may affect your policy cover.
Giles Insurance & Investment Consultants, 4b High Street Burnham Bucks SL1 7JH, is authorised and regulated by the Financial Services Authority. We arrange and advise on insurance, deal as an agent of insurers, and assist in claims handling on behalf of customers upon a fair analysis of the insurance market in relation to this particular contract. You can check this on the FSA’s Register by visiting the web site www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Quotations
Quotations given by the company do not constitute offers.
All proposals and requests for insurance are subject to acceptance by insurers. Premiums and terms quoted are subject to confirmation.
Your insurance is based upon the information provided to the insurance company and Giles Insurance.
You must ensure that all such information is complete and accurate, and that any facts that may influence the insurer's decision to accept and pay a valid claim, are disclosed.
Failure to disclose material information may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.
Cover can, in most cases be suspended and a credit calculated on and agreement by insurers.
Amounts quoted include commission, and insurance premium tax.
You may also have cancellation rights under your policy, subject to no claims having been notified during the period.
The premium will be refunded less the proportion for the time on risk.
Changes It is your duty to supply your insurer information before the cover commences and during the duration of the policy that may affect the risk.
Renewals Renewals are invited on the understanding that there have been no changes in the risk.
Payment of Premiums Premiums are payable on demand and cover will be affective from the time payment is received.
Responsibility for Cover Clients are reminded that it is their personal responsibility, under the road traffic act, to ensure that before using or permitting the use of a vehicle on the public highway, they are in possession of a current valid cover note or certificate of insurance. Clients must immediately contact the company if their cover note or certificate of insurance expires, as no cover may exist unless and until written or documentary confirmation of cover has been received.
Accuracy The onus is upon clients to ensure that information supplied to Giles Insurance is accurate. Giles Insurance cannot accept responsibility in case of such information being inaccurate. Clients must give instructions in person or in writing, as they will be responsible for the consequences or instructions given. Clients must check that the information, which has been given, is accurate. Any errors or omissions must be notified immediately. A copy proposal form is available upon request. The client must, on receipt of a policy document, check that the policy accurately reflects his/her requirements. Any queries must be raised immediately.
Confidentiality
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent, in relation to administering your insurance or where law requires us.
As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out a review of our activities.
Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes.
Under the Data Protection Act 1988 you have a right of access to see personal information about you that is held in our records, whether electronically or manually.
If you have any queries, please write to the Partners at the above address.
Adjustments / Cancellation Charges
Amendments to policies after inception can normally be arranged on receipt of full details and on return of the certificate of insurance.
These are subject to acceptance by insurers and payment of the company’s quotation.
Policyholders may cancel annual policies on return of the current certificate of insurance and written instructions.
Subject to no claims having occurred, return of the premiums are given, less any outstanding balance of premium, and subject to any refund not exceeding the net amount credited by this insurer.
Giles Insurance reserves the right to cancel insurances on behalf of the clients who fail to pay premiums on demand, or who fail within seven days of a written request by the company.
Please note that we will not refund any commission since this was earned for arranging the policy.
Commission is considered as earned directly payment or a proportion of payment has been made
Commission and Brokerage
The Company receives, in most cases, a commission from the insurers.
This is normally a percentage of the premium.
Commission rates are variable and do not, in many cases, reflect the work done by the Company in arranging cover and servicing.
The Company will add to the premium any brokerage or transaction charges (Motor Adjustment £20.00 fee / Non-Motor Adjustment £10.00 fee).
We operate a non-statutory trust account where cross funding may occur.
Your insurance money will be kept separate in this account at all times.
Where a fee or charge is payable, you will advised before you commit to it.
Documentation Clients are reminded to keep certificates of insurance in a safe place. Giles Insurance will make a charge of £20.00 for duplicate documents.
Law Applicable to Contract Clients and insurers are free to choose the law applicable to insurance contracts, but in the absence of an agreement to the contrary, the law of the country of residence (or for businesses the registered office or principle place of business) will apply. For non-UK residents of businesses the law of England and Wales will apply.
Complaints Procedure
It is our intention to provide a high level of service at all times.
If, however, your have reason to make a complaint about our service you should contact Mr. N Giles.
You may be entitled to refer it to the Financial Ombudsman Service.
Further information is available at: http://www.financial-ombudsman.org.uk/
We are covered by the Financial Services Compensation Scheme.
You may be entitled to compensation from the scheme if we cannot meet our insurance obligations.
This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available at: http://www.fscs.org.uk/